Noojee Telephony Solutions is the only Australian company that specialises in Asterisk support.

Our engineers are the best in the business which comes from our singular focus on Asterisk.

You may find cheaper rates, but you won't find better value.  Our Engineers simply get it done faster which means you end up paying less.

Noojee Telephony Solutions supports the following Asterisk distributions:

• Asterisk 1.2, 1.4 & 1.6
• Trixbox
• Elastix
• Asterisk Now

Noojee Telephony Solutions offers Remote and On Site support for Asterisk as well as maintenance contracts with defined response times (SLA).

You can book a support request by dialling 1300-629-329 or email support@noojee.com.au.

Engineer Rates

The following rates apply:

Please note that the first support call will incur a minimum 1 hour charge.

Time spent establishing remote access is chargeable so please ensure that you supply  the correct details.

Remote Support

Done on a best effort basis. Most work will be done within 1-3 days of lodgement. Cases can be lodged by either phone, email or our customer portal.

Priority SD

If the job is urgent you can lodge a Priority SD support request. All priority support requests MUST be lodged by calling 1300 629 329.

Cases lodged before 11:30am will be commenced on the same day. Cases lodged after 11:30 am will be commenced by 11:30am the next day.

Please note that Priority 4H cases and clients with a maintenance contract are given priority over Priority SD support requests.

Priority SD cases which are not commenced with in the defined time will be charged at standard rates.

Priority 4H

Cases will be commenced within 4 Business Hours of the work being lodged. Target response time is 45minutes.

If the case is not completed within normal business hours and an engineer is available, you may elect to have work continue during the defined After Hours period at the standard After Hours rate.

Please note that clients with a maintenance contract are given priority over Priority 4H support requests.

Priority 4H cases which are not commenced with in the defined time will be charged at the Priority SD rate.

After Hours

After hours support must be booked at least 2 business days in advance. After hours support will only be provided when an engineer is available. After hours support is only available between 5:00pm and 8:00pm EST.

24 * 7 Support

24 * 7 support is only available under a maintenance contract. Contact Noojee Sales for details on 1300 629 329 or sales@noojee.com.au.

On Site Asterisk Support

You can book On Site support by dialling 1300-629-329 or email support@noojee.com.au.

On Site Support is billed in 30 minute periods or part thereof. A minimum of two hours will be charged for all On Site Support.  Travel time of up to 45 minutes each way is included in the Call out Fee. Additional travel time will be charged for at the standard rate.

On Site Support is billed via Credit Card unless you have a pre-authorised account.  You will need to have your credit card ready when making a support call.

Engineer Rates

The following rates are applied.

Asterisk Support Plans

Asterisk Support Plans are available, where the pre-purchase of hours can deliver lower rates as well as tailored support options to meet your specific requirements.  If you are interested in finding out more about our Support Plans and the options available, please call 1300-629-329 or email us at sales@noojee.com.au.