Noojee Telephony Solutions - Forum

Subject: DID name missing on some call - by: Philippe Bolduc

Wed, 22 Feb 2012 16:12:09 +0000

Hi,
my customer is telling me that the DID name is missing for some call even if the number is defined in the DID names list.

Thanks.

Subject: Drop call when they click simultaneously - by: Philippe Bolduc

Wed, 22 Feb 2012 15:58:50 +0000

Hi,
I have two receptionists working 'simultaneously' to share the work load, the customer told me they have drop call when they click simultaneously.

Thanks.

Subject: Firefox 10 - by: Randy Millner

Tue, 21 Feb 2012 03:50:33 +0000

Anyone get Click to work with Firefox 10?

I followed instructions carefully, and get 'dial failed' 'originate failed'

Thanks for a great product.
Randy

Subject: NS_ERROR_INVALID_POINTER - by: Trada IT

Fri, 17 Feb 2012 15:56:22 +0000

One of our Noojee Click Users is getting the following error (as captured in the Firefox Error Console). Where should I look to troubleshoot. It seems to hang the system.

15:52:6:595 info: An exeption occured in method 'addClickToDialLinks' NS_ERROR_INVALID_POINTER. Error description: undefined. Error number: undefined. Error message: Component returned failure code: 0x80004003 (NS_ERROR_INVALID_POINTER) [nsIDOMLocation.href]

15:52:6:595 debug (util): Exception caught in method 'addClickToDialLinks' [Exception... "Component returned failure code: 0x80004003 (NS_ERROR_INVALID_POINTER) [nsIDOMLocation.href]" nsresult: "0x80004003 (NS_ERROR_INVALID_POINTER)" location: "JS frame :: chrome://noojeeclick/content/render.js :: :: line 140" data: no]

15:52:6:595 error: [Exception... "Component returned failure code: 0x80004003 (NS_ERROR_INVALID_POINTER) [nsIDOMLocation.href]" nsresult: "0x80004003 (NS_ERROR_INVALID_POINTER)" location: "JS frame :: chrome://noojeeclick/content/render.js :: :: line 140" data: no]

15:52:6:208 info: An exeption occured in method 'excluded' NS_ERROR_INVALID_POINTER. Error description: undefined. Error number: undefined. Error message: Component returned failure code: 0x80004003 (NS_ERROR_INVALID_POINTER) [nsIDOMLocation.href]

15:52:6:208 debug (util): Exception caught in method 'excluded' [Exception... "Component returned failure code: 0x80004003 (NS_ERROR_INVALID_POINTER) [nsIDOMLocation.href]" nsresult: "0x80004003 (NS_ERROR_INVALID_POINTER)" location: "JS frame :: chrome://noojeeclick/content/render.js :: :: line 454" data: no]

15:52:6:208 error: [Exception... "Component returned failure code: 0x80004003 (NS_ERROR_INVALID_POINTER) [nsIDOMLocation.href]" nsresult: "0x80004003 (NS_ERROR_INVALID_POINTER)" location: "JS frame :: chrome://noojeeclick/content/render.js :: :: line 454" data: no]

15:52:6:207 debug (util): hasStyle=false
15:52:6:207 debug (noojeeclick): onPageLoad called
15:52:6:207 debug (api): njAPIonLoad called

15:52:5:711 debug (util): Stack trace:

Subject: Noojee Click Error - by: Trada IT

Fri, 17 Feb 2012 15:52:37 +0000

The error message reads as follows but does not seem to effect the system.

500 Server Error

Server Error

Internal Server Error(fdopen failed)

Asterisk Server

See screen shot below, any ideas what is causing this?

Subject: FreePBX module released for Noojee Receptionist - by: Brett Sutton

Thu, 16 Feb 2012 12:23:06 +0000

For all of you FreePBX based users (Elastix, Trixbox, Asterisk Now) we have just released a FreePBX module for Noojee Receptionist.

The new module makes it an absolute snap to get Noojee Receptionist working with and FreePBX based distribution.

With the no module there is ZERO dialplan to be written.

You can read the install guide here:
wiki.noojee.com.au/Noojee_Receptionist/1...n/1.5_freePBX_module

The module is attached to this thread.

Note: this module will only work with NJ Receptionist 4.x

Subject: immediate hangup on incoming calls on FreePBX - by: Edward de Jong

Fri, 10 Feb 2012 03:27:57 +0000

I have done the installation, added the code to the extensions-custom.conf file, added the Noojee contexts, now the final step is go hook up the incoming trunk lines so that they call the noojee code. The problem is that the njr-operator context is expecting to be entered via "gosub", not just a normal branch, and the published instructions about making a custom destination merely create a branch it seems to the context, with the result that the asterisk log shows an error about RETURN not valid when you haven't done a gosub, which is an accurate error message. Clearly we have to create a gosub entry into the njr-oeprator context, or perhaps the code could be altered to no use RETURN on the main code segment. My guess is that I create some kind of context like [reception] and put a gosub in there... but not sure exactly how to do this. Noojee is a nice product but the installation into the various flavors of asterisk seems to be a stumbling block.

Here is what I added:

;=========================
; NOOJEE from here
;=========================
[njr-operator]
exten => njr-inbound,1,Answer()
exten => njr-inbound,n,Ringing
exten => njr-inbound,n(start),Wait(3)
exten => njr-inbound,n,GotoIf($["${njr-running}" = ""]?return)
exten => njr-inbound,n,Wait(5)
exten => njr-inbound,n,Goto(start)
exten => njr-inbound,n(return),Set(NJRSTATUS=FAILURE)
exten => njr-inbound,n,Return()

exten => njr-transfer,1,Answer()
exten => njr-transfer,n(start),Dial(${dest},60,r)
exten => njr-transfer,n,Wait(10)
exten => njr-transfer,n,Goto(start)

exten => njr-music,1,Answer()
exten => njr-music,n(start),Musiconhold()
exten => njr-music,n,Wait(30)
exten => njr-music,n,goto(start)

exten => njr-meetme,1,Answer()
exten => njr-meetme,n,Meetme(${room},${options})
exten => njr-meetme,n,Hangup()

exten => njr-hold,1,Answer()
exten => njr-hold,n(start),Ringing()
exten => njr-hold,n,Wait(30)
exten => njr-hold,n,Goto(start)

exten => njr-acknowledged,1,Answer()
exten => njr-acknowledged,n(start),Musiconhold()
exten => njr-acknowledged,n,Wait(30)
exten => njr-acknowledged,n,Goto(start)

exten => njr-voicemail,1,Answer()
exten => njr-voicemail,n,Voicemail(${mailbox})
exten => njr-voicemail,n,Hangup

exten => njr-park,1,Answer()
exten => njr-park,n,ParkAndAnnounce(pbx-transfer:PARKED|60|Console/dsp|njr-operator,njr-inbound,1)
exten => njr-park,n,Hangup()

exten => njr-connect,1,Dial(${dest},6,r)
exten => njr-connect,n,UserEvent(NJR,action: connectFailed,channel: ${CHANNEL},uniqueid: ${UNIQUEID})
exten => njr-connect,n,Wait(1)
exten => njr-connect,n,Goto(connect,1)

; Allows user to do a manual tranfer after reception does an assisted transfer
; User enters 1 to start a transfer and then the extension no. to transfer the call to.
exten => 1,1,Read(dest)
exten => 1,n,UserEvent(meetmetransfer,data: ${njr-managedChannel}&${dest})
exten => 1,n,Wait(2)
exten => 1,n,Hangup()

Subject: Unable to connect to Asterisk. - by: Arthur Walker

Thu, 02 Feb 2012 18:30:25 +0000

I'm getting the following error when I try to connect to Asterisk:

Unable to connect to Asterisk. Asterisk may be down or your configuration may be incorrect.

I'm using Elastix and I have included my http.conf, manager.conf and Noojee Click settings below. Any help would be greatly appreciated.

http.conf:

;
; Asterisk Builtin mini-HTTP server
;
;
; Note about Asterisk documentation:
; If Asterisk was installed from a tarball, then the HTML documentation should
; be installed in the static-http/docs directory which is
; (/var/lib/asterisk/static-http/docs) on linux by default. If the Asterisk
; HTTP server is enabled in this file by setting the "enabled", "bindaddr",
; and "bindport" options, then you should be able to view the documentation
; remotely by browsing to:
; :/static/docs/index.html
;
[general]
;
; Whether HTTP/HTTPS interface is enabled or not. Default is no.
; This also affects manager/rawman/mxml access (see manager.conf)
;
enabled=yes
;
; Address to bind to, both for HTTP and HTTPS. Default is 0.0.0.0
;
bindaddr=127.0.0.1
;
; Port to bind to for HTTP sessions (default is 8088)
;
bindport=8088
;
; Prefix allows you to specify a prefix for all requests
; to the server. The default is blank. If uncommented
; all requests must begin with /asterisk
;
prefix=asterisk
;
; sessionlimit specifies the maximum number of httpsessions that will be
; allowed to exist at any given time. (default: 100)
;
;sessionlimit=100
;
; Whether Asterisk should serve static content from http-static
; Default is no.
;
;enablestatic=yes
;
; Redirect one URI to another. This is how you would set a
; default page.
; Syntax: redirect=
; For example, if you are using the Asterisk-gui,
; it is convenient to enable the following redirect:
;
;redirect = / /static/config/index.html
;
; HTTPS support. In addition to enabled=yes, you need to
; explicitly enable tls, define the port to use,
; and have a certificate somewhere.
;tlsenable=yes ; enable tls - default no.
;tlsbindport=4433 ; port to use - default is 8089
;tlsbindaddr=0.0.0.0 ; address to bind to - default is bindaddr.
;
;tlscertfile= ; path to the certificate file (*.pem) only.
;tlsprivatekey= ; path to private key file (*.pem) only.
; If no path is given for tlscertfile or tlsprivatekey, default is to look in current
; directory. If no tlsprivatekey is given, default is to search tlscertfile for private key.
;
; To produce a certificate you can e.g. use openssl. This places both the cert and
; private in same .pem file.
; openssl req -new -x509 -days 365 -nodes -out /tmp/foo.pem -keyout /tmp/foo.pem
;
; The post_mappings section maps URLs to real paths on the filesystem. If a
; POST is done from within an authenticated manager session to one of the
; configured POST mappings, then any files in the POST will be placed in the
; configured directory.
;
;[post_mappings]
;
; In this example, if the prefix option is set to "asterisk", then using the
; POST URL: /asterisk/uploads will put files in /var/lib/asterisk/uploads/.
;uploads = /var/lib/asterisk/uploads/
;

manager.conf:

;
; FreePBX needs this to be enabled. Note that if you enable it on a different IP, you need
; to assure that this can't be reached from un-authorized hosts with the ACL settings (permit/deny).
; Also, remember to configure non-default port or IP-addresses in amportal.conf.
;
; The AMI connection is used both by the portal and the operator's panel in FreePBX.
;
; FreePBX assumes an AMI connection to localhost:5038 by default.
;
[general]
enabled = yes
webenabled = yes
port = 5038
bindaddr = 0.0.0.0
displayconnects=no ;only effects 1.6+

[admin]
secret = ******
deny=0.0.0.0/0.0.0.0
permit=127.0.0.1/255.255.255.0
read = system,call,log,verbose,command,agent,user,config,command,dtmf,reporting,cdr,dialplan,originate
write = system,call,log,verbose,command,agent,user,config,command,dtmf,reporting,cdr,dialplan,originate

#include manager_additional.conf
#include manager_custom.conf

[click]
secret = ******
deny=0.0.0.0/0.0.0.0
permit=127.0.0.1/255.255.255.0 ; allow connections for the local computer
permit=192.168.0.0/255.255.0.0 ; allow connections from all computers with an IP in the range 192.168.X.X
permit=10.10.0.0/255.255.0.0 ; allow connections from all computers with an IP in the range 10.10.X.X
read = system,call,log,verbose,command,agent,user
write=system,call,log,verbose,command,agent,user,originate

I had to create the webenabled field, as it wasn't included by default.

My Noojee Click settings for Asterisk are as follows:

Server Type: AJAM(Asterisk 1.4+)
Host: 192.168.2.3
Port: 8088
Username: admin
Password: ******
Context: default
Use Https: unchecked

If I change the port to 5038, the message changes to "No response from server"

I tested it by going to the following link and nothing loads:

192.168.2.3:8088/asterisk/manager?action...in&secret=******

If I change the port in the link to 5038, I get the following message:

Asterisk Call Manager/1.1
Response: Error
Message: Missing action in request

Thanks

Subject: Click via HTTPS? - by: murf

Tue, 31 Jan 2012 17:16:25 +0000

OK, I googled, and I'm not having much luck with trying to Noojee Click via https over the web. I got plain http to work fine, ...

If I'm asking a question that's been answered, or there's a nice little tutorial about it, please throw a link my way.

Otherwise, for all those wanting to use https, what's the trick?

murf