Noojee Campaigner comes with an extensive set of features designed specifically for Outbound Contact Centres. Noojee Campaigner's set of features can also be extended through our extensive set of integrated add-ons such as Noojee Recorder and Noojee Inbound.
| Features | Explanation |
|---|---|
| Integrated Dialer | Predictive, Preview and Power Dialer all included in the base system. |
| CSV Import | Simply and quickly import leads from a CSV file (Excel spreadsheet). |
| Fast Import | Import 250,000 leads in under 5 minutes. |
| Integrated Script Designer | Quickly create Agent Scripts and experiment with different versions. |
| Capture data whilst on the phone | Agent Scripts allow lead details to be displayed and updated whilst the Agent is on the phone. |
| Mail merged emails | Agents can send a email with merged lead details with a single click whilst on a call. |
| Send Faxes | Agents can send a fax whilst on a call with a single click with the optional Noojee Fax add on. Current Lead details are merged into a fax template. |
| Intuitive Interface | Includes a simply and easy to use interface. |
| No software Install | A single Web Interface for both Supervisors and Agents means that no software needs to be installed on Agent PCs. |
| Home workers | Agents can login and makes calls with Noojee Campaigner from anywhere they have a quality internet connection. |
| Remote workers | Agents can be spread across multiple locations/offices. |
| Automated Callbacks | Automatically sets callbacks for common outcomes such as engaged. |
| User Callbacks | Manually set a callback when a customer requests a callback on a given date |
| Automated Voicemail management | Have the system leave a voicemail message whilst the agent gets on and makes the next call. |
| Control Agent Wrap Time | Control how long an Agent gets for wrap. |
| Control Agent Preview Time | When using the Preview Dialler control how long the Agent gets to preview the lead. |
| Set Callback priority | Set the priority level on different types of callbacks. High priority callbacks take precedence when more than one callback is due. |
| Built In Do Not Call management | Mark a phone as Do Not Call and all campaigns are blocked from calling that number. |
| User definable dispositions | Create your own set of dispositions (call outcomes) for each type of campaign. |
| User definable stop codes | Create your own set of Stop Codes (break codes). |
| VoIP support | Integrated support for VoIP (SIP) trunks to reduce call costs. |
| ISDN BRI | Optional support for ISDN BRI trunks (On Ramp 2) from 2 to 32 lines. |
| ISDN PRI | Optional support for ISDN PRI trunks (On Ramp 10/20/30) from 10 to 240+ trunks. |
| Mobile Gateway | Optional support for integrated Mobile Gateway (SIM dialer) to minimize mobile call costs. |
| Least Cost Routing | Integrated Least Cost routing when using multiple Trunks to minimize call costs. |
| In-built Script Editor | Create Agent scripts which display lead details. |
| Edit Lead Details during a call | Lead details can be updated whilst on a call for later export. |
| CRM Integration | Create prospects directly in your CRM during a call (requires integration). |
| Monitor Campaigns | Monitor outcomes on a near real-time basis |
| Set and Track Goals | Set separate goals for each campaign and track progress across a day, week or month. |
| Test different Agent scripts | Trial, test and compare different Agent scripts. |
| Call Recording | Add call recording for quality assurance, training or voice signature capture using the optional Noojee Recorder. |
| Full Phone System | Add full phone system functionality with the optional Noojee PBX add on. |
| Inbound Call Centre | Add inbound call centre functions with the optional Noojee Inbound Call Centre Package. |
| Action Links Embed | Action Links in Agent Scripts to allow Agents to trigger external actions such as opening another web page (CRM, booking system etc), send an email, send a Fax or create a Prospect whilst on a call. |
| Control the dial order | Set the order leads are dialed in; based on any lead field. |
| Callbacks automatically dialed | Provided an Agent is working in a campaign, callbacks are automatically dialed when the become due. |