Noojee Answer

  • Overview

    Screen Pop call details in your own CRM
  • Benefits

    Reduces call handling time by automatically 'popping' the caller's account details
  • Features

    Dynamically Pop different screens based on callers account status

Noojee Answer - Overview Overview

Noojee Answer Bar is an AJAX library that provides a simple means to add screen pops to your CRM or any web based application.

Noojee Answer is an optional component of the Noojee Click AJAX libraries.

Noojee Answer is designed to be inserted into the footer of your Web application and looks similar to a status bar.

By default the Noojee Answer is hidden until a call arrives or you place your mouse near the bottom of the web page. Noojee Answer is then automatically displayed along with summary information about the caller. When the agent is ready they can answer the call by by clicking the 'Answer' button within the Noojee Answer status bar. The call is then answered and screen popped using a dynamically defined URL to view the full caller details within your own Web application.

Figure 1: The Noojee Answer in the footer of a SugarCRM accounts page. The incoming call is from 'Acme Insurance' whose account is currently on hold. When the user clicked the 'Answer' button the call was answered and Acme's account details have been displayed from SugarCRM.


The Noojee Click AJAX libraries have been successfully integrated into a number of different Web applications including the likes of SugarCRM.