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Reduced call handling times |
Noojee Receptionist is optimised to minimize the time it takes to answer and dispatch a call. It takes just six (6) keystrokes or four (4) clicks to answer and transfer a call. During those six keystrokes the receptionist will see who is calling and be able to confirm that they are transferring the call to the correct staff member via the built-in phone book. All this can be done without touching the mouse or the telephone. |
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Reduced wait times |
Faster dispatch of calls means less wait time for callers sitting on hold. On screen timers for every call also remind the receptionist if calls have been on hold or ringing for too long. |
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Ability to prioritise calls by knowing who is calling and why |
Where caller id is available, Noojee Receptionist searches and displays the callers details from its built-in phone book. The Receptionist can then answer priority callers first. |
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Easier for temporary receptionist |
An intuitive interface makes it easier for temporary staff to effectively handle calls. The built-in phone book also makes it easy to find the extension, land line or mobile number of a staff member and transfer the call, all in a minimum amount of time. |
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Reduced missed calls |
Faster dispatch times reduces wait times which means less callers will hang up. On screen call details and timers also make the receptionist more aware of callers that have been waiting an excessive amount of time. Its almost impossible to forget that someone is on hold. |
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Reduced fumbled calls |
For businesses with multiple Brands or Departments, that go through reception, the Brand or Department name can be displayed for each call. As a result the receptionist can confidently answer the call using the correct Brand name. The same is true when the Receptionist comes back to a call which has been on hold.
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Reduced mis-directed calls |
The built-in address book with its simple search feature makes it a snap to find the right extension to transfer a call to. With on screen confirmations the receptionist is less likely to transfer the caller to the wrong person. |
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Improved company profile |
Reception is often the first point of contact for any new customer. Having the call answered professionally and dispatched to the right person as quickly as possibly leaves callers with a great first impression. |
