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Keyboard Optimization |
For the experienced receptionist a call can be answered and transferred with 1 hand and as few as five (5) keystrokes, all from the computers keyboard and all without touching the mouse. |
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Intuitive Operation |
For a temporary staff operating Noojee Receptionist is designed to be intuitive. Noojee Receptionist can be operated just as readily with the mouse as from the keyboard. |
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Call Logging & Reporting |
All available call information is recorded in either the embedded or an external database. Reports showing date/time, duration, caller id, operator, recipient etc. Allowing analysis of the receptionist performance. |
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Call Classification |
The receptionist can optionally classify each call against a user configurable set of classifications. The call report can then show calls based on the classification. |
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Paging |
Page a group of phones directly from the Noojee Receptionist interface. |
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Call Parking |
Park a call and then page the desired person to pick up the parked call. |
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Task Bar |
Minimize the receptionist console to the task bar. A notification window pops open when a call arrives. Answer the call directly from the notification window or open up the console for advanced options. |
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Vacant Transfer |
Noojee Receptionist automatically detects when the receptionist is not available and automatically transfers calls to a configurable extension. |
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Vacant Logging |
When unattended Noojee Receptionist creates a log of all calls it transfers, automatically ready for review when the receptionist returns. |
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Support for Multiple Receptionists |
For busy receptions multiple copies of Noojee Receptionist can be operated to seamlessly share the work load. |
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Supports most Asterisk Distributions |
Including, Asterisk 1.4, Asterisk 1.6, Trixbox CE, Elastix, Noojee PBX, Asterisk Now, ScopeServ, PBX in a Flash... |
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Monitors Extensions Status |
The status of each extension is monitored and displayed in the phone book. |
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Resilient Operation |
When the Best Practice guide is followed Noojee Receptionist ensures that calls are answered even if the Receptionist PC crashes or isn't on. |
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Join two calls |
If the receptionist discovers that they have two calls on hold that are wanting to be connected to each other they can simply be 'joined'. |
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Ring on Handset |
For small organisations, Noojee Receptionist allows calls to still ring and be answered on the receptionist handset whilst still being able to manage the calls via Noojee Receptionist (some functionality is lost in this mode). |
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Do Not Disturb support |
Supports Do Not Disturb (DND) handset status (requires server side DND management). |
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Attended Transfer |
Allows the receptionist to talk to the party the caller is wishing to talk to prior to connecting the caller through. |
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Assisted Transfer with Introduction |
This is an extension of the Attended Transfer allowing a 3 way introduction (conference call) of the caller and recipient by the receptionist. Once the parties have been introduced the receptionist can exit the conference. |
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Blind Transfer |
Transfer the caller immediately to the recipient. |
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Deferred Transfer |
When the recipient's extension is busy, Noojee Receptionist places the caller on hold. When the extension becomes available Noojee Receptionist automatically transfers the caller. No further intervention is required by the receptionist, although the receptionist may take the call back from on hold at any time. |
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Hold |
Calls can be placed on hold or retrieved with a single keystroke. |
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Caller ID |
The Caller ID is display, if the number can be found in the Phone Book then the callers name will be displayed as well. |
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Embedded database |
Noojee Receptionist comes with it's own embedded database for the phone book, call logging & reports. |
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Phone Book |
The Phone Book can be searched by First name, Surname, Company name & Extension number, making transferring a caller a breeze for temps. Noojee Receptionist automatically add entries for every SIP extension in the organization to its phone book. A pattern matcher can be used to selectively importation extensions if required. |
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Phone Book Displays status of extensions with colour coding |
Noojee Receptionist displays the status of extensions within the PBX such as "Ringing" "Busy" etc. Noojee Receptionist colour codes each extension based on its current status. |
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Auto-Answer |
Noojee Receptionist can instruct the receptionist phone to auto-answer so that the receptionist never needs to touch the phone when using a head-set or speaker phone. |
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DID number display |
Noojee Receptionist displays the DID number (the number the caller dialed in on) or if configured an alternative descriptive text such as "Sales". Allowing the receptionist to answer the phone in an appropriate fashion for the number the caller dialled in on. |
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Transfer to Voice mail |
Using the Noojee Receptionist a receptionist is able to transfer a caller to an extensions voice mail box, useful if the caller doesn't want to wait for the recipient to become available. |
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Display inbound calls and calls on hold with colour coding |
Noojee Receptionist displays a wealth of information about calls waiting to be answered, on hold or waiting for a transfer. Noojee Receptionist colour codes the display which is fully user configurable. |
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Always on top |
Noojee Receptionist can be set to be always on top of the desktop, preventing it from being accidentally obscured by other applications. |
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Mini-Mode |
In Mini-Mode Noojee Receptionist hides it's phone book, and is around half it's normal size. When the receptionist presses the answer key Noojee Receptionist automatically returns to full size revealing it's phone book ready for searching. |
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Configuration |
Noojee Receptionist has it's own configuration wizard to guide you through the initial configuration with testing at each step to ensure the correct configuration. As well as an interactive graphical configuration panel. |
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Tamper Proof |
The configuration panel of Noojee Receptionist can be locked with password protection, preventing accidental configuration changes. |
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Key Legend |
The quick reference Key map is always visible on the screen making it a breeze for temporary staff to quickly familiarize themselves with Noojee Receptionist . |
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Installer |
Simple to use installer guides you through the installation and testing your configuration. |
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MySQL Compatible |
The Noojee Receptionist ships with a built in database for the storage of phone book entries however it can also be easily set to use MySQL for it's database, allowing the phone book to pulled from an external system. |
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JDBC/ODBC Compliant |
The Noojee Receptionist can be configured to store its Phone Book using any JDBC or ODBC compliant database. |
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Linux Support |
Supports most Linux desktop distributions out of the box. |
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Windows Support |
Supports Windows XP, Vista and Windows 7. |
