Designed for Contact Centres, Noojee Recorder works with virtually any existing PBX or Noojee Telephony Systems can provide a complete PBX solution including Noojee Recorder.
Noojee Telephony Solutions' Noojee Recorder provides a complete solution for call centres or any organization looking to record phone calls.
Applications
Noojee Recorder is specifically designed for organizations who are looking to record telephone conversations for the following purposes:
- Evaluating agent performance
- Quality assurance
- Training
- Verbal contracts
- Complaints handling
- Compliance
- Risk Management
- Healthcare
- Legislative requirements
- Disclosure of material information
- Do not call compliance
- Control Rooms
The Noojee Telephony Solutions call recording solution is able to continually record 100% of all calls or record on-demand. All calls are digitally recorded and capture and store for every agent and customer interaction regardless of the source, destination or service (ISDN, VoIP, Mobile). Calls are recorded to a hard drives and can be instantly found, accessed and replayed. This includes calls forwarded to external fixed and mobile numbers as well as staff using a home based 'extension' connected to the office PBX.