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Able to automatically record all calls on a designated line or direct in dial. |
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Adhoc recording mode allow staff to enable the recording during a call by entering the activation code from their telephones key pad. |
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Includes an automated announcement that the call may be recorded |
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Recordings are accessible from a Simple to user Web interface. |
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The Web interface allows an authorised user to search for recordings based on a number of search criteria including: caller id, date, time... |
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Recordings can be backed up to DVD or a local network when the appropriate backup option is purchased. |
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Recordings can be marked as private which blocks access |
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All access to recordings is via a secure web interface |
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An audit trail is created of all access to recordings |
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Able to store 500,000 minutes of recordings (expansion options are available) |
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Configurable retention policy |
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Simple restoration process for archived recordings. |
