Screen Pops allow you to view a caller's details before the call is answered as well as automatically 'Pop" open a screen in your existing business application.

Screen Pops can be used for a variety of purposes including:

• reducing the time taken to handle each call
• increased customer satisfaction as you have their details immediately available
• Immediately see the customer's account status
• allowing your staff to change how they greet customers

Noojee provides a number of methods which allow Screen Pops to be implemented with in your organisation.