The Basic Plan provides an affordable defined Service Level Agreement for small organisations or organisations with simple telephony needs.
Support Hours: 9:00am - 5:00pm Business Days
Cost: $120 per month
Additional PBX: $60 per month
Free Professional Service: 45 minutes per Month or 8.5 hours per year
| Priority | Business Hours | Shoulder hours | After Hours | Response Times | Engineer |
|---|---|---|---|---|---|
| Critical | $200 | Not Available | Not Available | 4 Hrs | Level 2 |
| Urgent | $180 | Not Available | Not Available | 6 Hrs | Level 2 |
| Standard | $160 | $240 | Not Available | 2 bus. days | Level 2 |
All rates are Ex GST.