The Critical Plan provides the highest level of support for organisations that have PBXs or Asterisk based services which are mission critical.
Support Hours: 24 hours a day, 7 days a week
Cost: $950 per month
Additional PBX: $475 per month
Free Professional Service: To the value of 50% of the contract.
|
Response Times
|
||||||
|---|---|---|---|---|---|---|
| Priority | Business Hours | Shoulder hours | After Hours | 8:00am - 6:00pm bus. days | All other times | Engineer |
| Critical | $200 | Not Available | $300 | 30 min | 2 hr | Level 2 |
| Urgent | $180 | Not Available | $270 | 1 hr | 4 hr | Level 2 |
| Standard | $160 | $240 | N/A | 1 bus. days | 1 bus. day | Level 2 |