Q. I don't want to enter into a contract, but I need occasional Asterisk support. Can Noojee help?
A. Noojee offers a 'Pay As You Go' option where by you can purchase a small number of support hours without needing to sign a contract.
Q. I have an existing Asterisk system which was built by (my mate, my IT company, a contractor, an Ex Staff member...), can Noojee take over the support?
A. Yes. Noojee supports a large number of Asterisk systems that where built by a third party.
Q. My Asterisk system is in a bad way, should I scrap it or can you save it?
A. Unless you have a fundamental hardware fault, most Asterisk systems can be saved. Noojee offer System Audits which includes an Audit of your Asterisk system and Business Processes with respect to your Telephone System. We then provide recommendations at both a technical and business process level to get your Asterisk system working like it should. Often this only requires minor changes.
Q. How do I lodge a Standard Priority support case?
A. For Standard priority incidents you can lodge a case using one of the following methods:
* Ring 1300 629 329 or +613 8320 8100
* Send an email to '
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'
* Create a case via our Customer Portal https://portal.noojee.com.au
Q. How do I lodge a Critical or Urgent Priority support case?
A. All Critical or Urgent Priority support cases must be lodged by phone.
* Ring 1300 629 329 or +613 8320 8100
Q. Who decides if a case is Standard, Urgent or Critical?
A. You do. When lodging a case you can designate if you want the case to be treated as a Standard, Urgent or Critical Priority. When making the choice you need to consider that Urgent and Critical cases are charged at a higher rate per hour than Standard cases. The exact hourly rate will depend on the Plan you are on.